Request raising, help and answers
Staff raise requests, get help and see the answers in one place.
See how →RaiseHelp and answers
SeverityBased handling
EmailEvery update
MobileStatus tracking
On this page
Overview
OverviewA request from raised to resolved
A request is raised, handled by severity by the responsible team, updated by email and tracked on mobile until closed.
Every request has an owner and a status.
It is one place to make requests, get help or search for answers to everyday questions, for each employee or a customer, with a personalised experience.
Functions on this topic
- Request raising, help and answers
- Request tracking
Handling
HandlingSeverity, teams and notifications
Requests are handled by severity by the teams responsible for them, and email notifications go out at each update.
Urgent requests are not lost among routine ones.
Requests and approvals on mobile cover leave, OD and permission, store requests, quote, PO and invoice approvals, and payment updates and status.
Who uses it
EmployeesSupport teams
Functions on this topic
- Severity-based handling by teams
- Email notification updates
HandlingStatus on mobile
The person who raised the request checks its status on mobile.
There is no need to chase by phone to know where a request stands.
Keeping users informed after they make a request is what drives satisfaction: they see where it stands without chasing.
Who uses it
Employees
Functions on this topic
- Mobile status checking
FAQFrequently asked questions
Who handles a request?
The responsible team, by severity.
How is the requester informed?
By email updates and status on mobile.
In detail
Every function
7 functions, each with a short description and a link to the step-by-step guide in the Docs. Key features are marked in orange.
Every request management function
Keep exploring at your own pace
Every module page walks through the screens, reports and mobile apps in the same way, so you can see exactly how EasyDairyERP fits your dairy.
When you have seen enough, we are happy to show it to you live on our sample data: book a demo or call +91 94880 59495.
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